Terms and Conditions

Payments

Payment is required in full before commencement of course Late payments will result in a course booking being deferred or in the instance of an NVQ Qualification, training dates being rescheduled, or application of Certificates being delayed We reserve the right to amend course prices or run promotions at any time without prior notice No refund will be made in the event of a later course price reduction

Refunds

All Course fees are non-refundable Elite School of Beauty Therapy is unable to offer refunds for cancellations outside of our control, i.e. Industrial action, adverse weather conditions, flooding

Cancellation or Transfer of Training Dates

Cancellation by the student within 48 hours or a no-show will incur a £100 charge In the event of a genuine reason for cancellation (proof may be required) a request for an alternative training date will be considered. This will be down to the discretion of Elite School of Beauty Therapy Elite School of Beauty Therapy will endeavour to give students at least 24 hours’ notice should we have to cancel your course for reasons outside of our control Elite School of Beauty Therapy is not responsible for any accommodation/travel costs students may incur due to the cancellation of courses

Sick Days

Course Durations are stated on our Website During an NVQ Level 2 or 3 Course, 4 days due to sickness are permitted. During a VRQ Course, 2 days due to sickness are permitted However, these are not additional days to be added onto a course to increase the duration of the course

Additional Training Days

In the event of additional training days being required due to nonattendance/ cancellation by the student a daily fee of £140 will be applied

Competency

Diploma/ Short Intensive courses...where Competency is not achieved, Elite School of Beauty Therapy will arrange a further days training free of charge. In the event of further training being required, the full course fee will apply. In the instance of NVQ training, additional charges may be incurred should a level of competency not be achieved during the duration of the course

Minimum Student Age

Students aged 16 and over can be accepted for Training Courses. Most insurers are unable to provide Public Liability insurance under 16 years of age. Younger students may train in certain courses however this would be determined on a student by student basis.

Course Times

Unless otherwise arranged, courses run from 9.30am – 3.30pm for Beauty Courses and 10.00am- 4.00pm for Hairdressing Courses To avoid disruption students are asked to arrive 10 minutes before the course start time & return from agreed breaks on time. If you anticipate late arrival to your course in the first instance please call Elite School of Beauty Therapy on 01279 755077 or email your message to [email protected] All students must attend the full training day. Should you leave early this may affect you achieving your certification & Course fees would not be refunded

Medical Conditions

Elite School of Beauty Therapy must be made aware of any Health Conditions or any current Medication being taken that may affect your training. Any information given will be dealt with in the strictest confidence

Complaints

In the unlikely event your training course with us does not meet your expectations in the first instance please raise any concerns with your tutor on your training day. If not satisfied please email [email protected] with complaint/feedback details. Elite School of Beauty Therapy have an Appeals/ Grievance Procedure which is provided upon enrolment All Complaints & Feedback are taken very seriously but we are confident that most issues can be easily rectified.